Privacy Policy

• Directory information: business names, descriptions, websites, business phone numbers, locations, services and areas serviced, collected from public business websites or supplied by providers. Some business details may also identify an individual.
• Listing applications: business and contact names, email, phone, website, office city and state, service selections, remote availability, business descriptions and any optional ABN, service areas or professional-credential information you supply.
• Profile claims: the listing being claimed, your name, work email, position, phone number and message.
• Issue reports and correspondence: the relevant listing, issue category, your message, an email if you provide one, and information you send when you contact us.
• Website and security information: pages and links used, visit times, referring pages, browser and device information, cookie identifiers and approximate location. Our hosting and service providers may process IP addresses and technical request logs. Admin sign-in and public-form throttling store a keyed hash of the request’s IP address and attempt information.

We do not need your tax file number, fund statements, account passwords, bank details, identity documents or personal investment information. Do not include these in forms or emails. Only supply information about another person if you are authorised to do so.

We collect information directly through our forms and correspondence, from public business sources when compiling listings, and through website technology when you visit.

We use it to maintain the directory; review applications, claims and correction requests; contact you about your request; protect the site against abuse; understand website usage; investigate complaints; and meet applicable legal obligations.

You can browse without submitting a form or creating an account. If you do not provide required application or claim details, we may be unable to process that request. Issue reports can be submitted without an email, but we cannot reply to you without contact details.

Approved profiles display business names, descriptions, websites, business phone numbers, city and state, services, service areas, remote availability and claim status. Public listings can be viewed, copied and indexed by search engines.

Use a business phone number and a public-facing description in a listing application. The phone number and description can become public after review. Avoid putting private notes in a description intended for publication.

Application contact names and email addresses, claim contact details and messages, supplied ABNs and credential notes, and issue-report messages and reporter email addresses are not displayed as public profile fields. They are held for review and administration. We may use the substance of an issue report to correct a listing without publishing the reporter’s identity.

We do not sell private application, claim or report information, or distribute it to providers as sales leads.

We use Vercel for website hosting, Neon for database services, and Google services for analytics and web fonts. These providers may process information needed to deliver their services. Email service providers also process correspondence when you email us. Information may be disclosed where required or authorised by law, or where reasonably necessary to address misuse, a security incident or a legal claim.

Our technology providers operate internationally. Information may be stored or processed outside Australia, including in the United States, and in other locations used by their infrastructure and support teams. We do not represent that all information remains in Australia. Contact us if you need more detail about the arrangements relevant to your information.

See the privacy information published by Vercel, Neon and Google.

The site uses Google Analytics to measure website activity. It can use cookies and collect device, browser, page-usage and approximate-location information. Our custom analytics events measure directory searches and result counts, profile views, contact-link clicks and successful listing or claim requests. They use directory metadata such as service category, published city, provider identifier and result count; they do not include form messages, email addresses, phone numbers, ABNs or private credential notes.

Google Fonts loads fonts from Google’s servers, which involves a request from your browser. An essential session cookie is used for admin sign-in; it is not required to browse the public directory.

You can manage or block cookies through your browser and use the Google Analytics opt-out browser add-on on supported browsers. Blocking essential cookies can affect admin access. Learn more about Google’s use of information from partner websites.

Submission records are held in our database and accessed through authenticated administration routes. We restrict access to private review data. No website or electronic storage system can guarantee absolute security.

Applications, claims and reports remain in review records after they are approved, rejected or resolved; closing a request does not automatically delete it. We retain information needed to administer listings, address corrections or disputes, protect the service and meet legal obligations. Public business information may be retained while a listing remains relevant.

You can ask us to delete information that is no longer needed. We assess requests against those purposes and applicable obligations. Backup copies or service-provider logs may remain for their applicable retention periods. We do not promise immediate deletion from every backup or from third-party search indexes.

Email hello@smsfmatch.com.au to ask what personal information we hold about you, request access or correction, or ask for removal. Describe the information or listing concerned. We may ask for reasonable information to confirm your identity or authority; please do not send identity documents unless we arrange a suitable way to provide them.

We consider requests within a reasonable time. If we cannot fulfil a request, we will explain the reason, subject to legal restrictions. A listing correction can also be reported using the link on its provider profile.

Send a privacy complaint to hello@smsfmatch.com.au with enough detail for us to investigate. We aim to respond within 30 days and will tell you if more time is needed.

If you are not satisfied with our response, or have not received a response within 30 days, you may contact the Office of the Australian Information Commissioner. The OAIC can explain whether your complaint falls within its jurisdiction and what options are available.

This policy covers SMSFMatch. When you visit or contact a provider, that provider handles your information under its own privacy practices.

We may update this policy when our service or information practices change. The current version and its update date are published on this page. Contact hello@smsfmatch.com.au for a copy or an explanation of a change.